Frequently Asked Questions
Everything you need to know about your Kästle equipment and orders.
What is the standard shipping time for skis and equipment?
Orders are typically processed within 1-2 business days. Standard shipping within Europe and North America usually takes 3-5 business days depending on your location.
Do my new Kästle skis come pre-waxed and tuned?
Yes, all Kästle skis come factory-tuned and with a base layer of wax. However, for optimal performance, we recommend a professional wax application suited to your local snow conditions before your first run.
What is your return policy for high-performance gear?
We offer a 30-day return window for unused items in their original packaging. Please note that skis cannot be returned once the bindings have been mounted to the specific boot sole length.
How do I determine the correct ski length for my ability?
We provide a comprehensive size guide on each product page. Generally, intermediate skiers should look for chin-to-nose height, while advanced skiers often prefer head-height or longer for stability at speed.
Do you offer a warranty on your products?
Kästle provides a 2-year warranty against manufacturing defects from the date of purchase. This covers structural failures but does not include damage from rocks, rails, or normal wear and tear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Klarna and Apple Pay for a secure checkout experience.